Terms of service
Terms of Service
Last updated: 8 August 2026
These Terms of Service apply to services provided by Windmill Ridge Co (“we”, “us” or “our”). By booking, purchasing or engaging Windmill Ridge Co to provide services, you (“the client”) agree to these terms.
1. Our Services
Windmill Ridge Co provides digital content and business visibility services, which may include 360° photography, 360° virtual tours, Google Business Profile optimisation, integration of supplied content and virtual tours into existing websites, and other agreed digital services.
The exact services, inclusions and pricing will be confirmed with the client before work begins.
Windmill Ridge Co does not provide general professional photography services, create new Google Business Profiles or build new websites unless specifically agreed otherwise in writing.
2. Bookings & Deposits
A 20% deposit is required to secure a booking unless otherwise agreed in writing.
A booking is not considered confirmed until the required deposit has been received.
The remaining balance is due upon completion of the agreed work and before final files, completed virtual tours or other final deliverables are supplied or published, unless another payment arrangement has been agreed in writing.
3. Cancellations & Rescheduling
If a client cancels a booking with more than 48 hours’ notice, the booking may be rescheduled once without an additional rescheduling fee.
Deposits are non-refundable for cancellations made less than 48 hours before the scheduled booking, except where required by Australian Consumer Law.
Where outdoor work cannot reasonably proceed because of rain, severe weather, unsafe conditions or other circumstances outside either party’s control, the booking may be rescheduled without penalty.
Windmill Ridge Co reserves the right to reschedule a booking where circumstances outside our reasonable control prevent the service from being completed safely or appropriately.
4. Client Responsibilities
The client is responsible for ensuring that the property or business premises is ready and reasonably presented at the scheduled booking time.
The client must have permission and authority for photography and/or 360° imagery to be captured at the property.
The client is responsible for informing Windmill Ridge Co of any areas that must not be photographed or published.
Where people, employees, customers or other individuals may be present during photography, the client is responsible for obtaining any permissions or consents reasonably required for them to appear in the imagery.
Delays caused by the premises not being ready may result in additional charges where significant additional time is required.
5. 360° Photography & Virtual Tours
Windmill Ridge Co will take reasonable care when capturing, editing and producing 360° imagery and virtual tours.
The appearance of the finished content may vary depending on lighting, weather, property conditions and other factors outside our control.
Minor editing and adjustments reasonably necessary to complete the agreed service are included. Significant additional editing, return visits, additional locations or work outside the original scope may incur additional charges, which will be discussed with the client before proceeding.
6. Google Business Profile Services
Where Google Business Profile optimisation is included, the client must provide appropriate access or permissions where required.
Windmill Ridge Co cannot guarantee approval, continued publication, search position, ranking, views, enquiries, website traffic or other results from Google.
Google may modify, reject or remove content in accordance with its own policies, which are outside the control of Windmill Ridge Co.
7. Website Integration
Website integration services relate to adding agreed content, imagery or virtual tours to an existing client website.
The client must provide appropriate website access or arrange access through their website provider where required.
Windmill Ridge Co is not responsible for pre-existing website issues, third-party software, hosting problems, platform changes or changes made to the website by the client or another provider after our work has been completed.
8. Third-Party Platforms
Some services may rely on third-party platforms or providers to host, display or publish content.
Windmill Ridge Co is not responsible for outages, platform changes, account restrictions, changes to third-party pricing or functionality, or the discontinuation of a third-party service outside our control.
Where an ongoing third-party subscription or hosting service is required, this will be discussed with the client where applicable.
9. Turnaround Times
Any completion or delivery timeframe provided is an estimate unless specifically agreed otherwise in writing.
We will make reasonable efforts to complete work within the estimated timeframe. Delays may occur due to weather, client-requested changes, access issues, third-party platforms or circumstances outside our reasonable control.
10. Additional Work
Any services or work requested outside the original agreed scope may incur additional charges.
Where possible, additional costs will be discussed and approved before the additional work is undertaken.
11. Intellectual Property & Client Use
Once full payment has been received, the client may use the final supplied imagery and digital content for their business marketing, website, Google Business Profile and social media.
Unless otherwise agreed in writing, Windmill Ridge Co retains ownership of the original work and may use completed imagery or examples of completed projects in its portfolio, website or social media for promotional purposes.
Clients may request in writing that their project not be used for promotional purposes.
12. Results & Guarantees
Windmill Ridge Co provides services intended to improve the presentation and online visibility of a business; however, no particular commercial result is guaranteed.
We do not guarantee increases in sales, enquiries, website traffic, Google rankings, customer numbers or other business outcomes.
13. Limitation of Liability
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable Australian law.
To the extent permitted by law, Windmill Ridge Co is not responsible for indirect or consequential loss resulting from circumstances outside our reasonable control or from third-party platforms and services.
14. Changes to These Terms
Windmill Ridge Co may update these Terms of Service from time to time. The version applying to a booking will generally be the terms in effect when that booking is confirmed, unless otherwise required by law or agreed with the client.
15. Contact
If you have any questions regarding these Terms of Service, please contact:
Windmill Ridge Co
Email: windmillridgeco@outlook.com
Phone: 0473 627 605